Refund and Returns Policy of Crystal Elite Gems

Effective Date: January 16, 2025

Welcome to Crystal Elite Gems! Your satisfaction is our top priority. We aim to provide you with a seamless shopping experience. This Refund and Returns Policy explains your rights and obligations when purchasing from us.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and include all tags, packaging, and accessories.
  • Proof of purchase (such as a receipt or order confirmation) is required.
  • Return requests must be initiated within 30 days of the delivery date.

Exceptions:

  • Customized or engraved items are non-returnable unless they are defective.
  • Items marked as “Final Sale” or “Non-Returnable” are not eligible for returns.

2. How to Initiate a Return

  1. Contact Us: Email our Customer Support team at info@crystalelitegemss.com with your order details and the reason for your return.
  2. Approval: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and shipping instructions.
  3. Ship the Item: Package the item securely and include the RMA number. Use a trackable shipping service to ensure safe delivery.

3. Refund Policy

  • Full Refund: Items that meet all return criteria will be refunded to your original payment method within 7-10 business days after the return is processed.
  • Partial Refunds: Items that are returned incomplete or not in their original condition may be subject to a partial refund.
  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to an error or defect.

4. Exchanges

We offer exchanges for items of equal or greater value (price difference applies). Follow the return process to send back the original item, and we will assist in processing the exchange.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or engraved watches.
  • Gift cards.
  • Items damaged due to improper handling or use.

6. Damaged or Defective Items

If your product arrives damaged or defective:

  1. Contact Us: Notify us within 7 days of receiving the item by emailing info@crystalelitegemss.com.
  2. Verification: Provide photos or videos of the damaged item for verification.
  3. Resolution: We will provide a prepaid shipping label to return the item and offer a replacement or full refund.

7. Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.
  • Cancellations requested after this period may be subject to a restocking fee.

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defect or our error.
  • We recommend using a trackable shipping method to ensure your return is processed without issues.
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