Shipping Policy
Effective Date: January 13, 2025
At Crystal Elite Gems, we strive to provide our customers with a seamless shopping experience, including reliable shipping services for our luxury watches. Please review our shipping policy below.
1. Order Processing
- All orders are typically processed within 1-3 business days after payment confirmation.
- You will receive an email confirmation once your order has been processed and shipped.
2. Shipping Methods
We offer various shipping options to best suit your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Next-day delivery for orders placed before 12 PM PST.
Shipping costs are calculated at checkout based on the selected method and destination.
3. Shipping Locations
We currently ship to the United States and select international locations. If you are outside our shipping area, please contact us for assistance.
4. Delivery Times
Delivery times may vary based on your location and the selected shipping method. Crystal Elite Gems is not responsible for delays caused by:
- Weather conditions
- Carrier issues
- Incorrect shipping information provided by the customer
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.
6. Shipping Restrictions
Some products may not be eligible for shipping to certain locations due to legal restrictions. If your order cannot be shipped, we will notify you as soon as possible.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately. We will work with you and the carrier to resolve the issue.
8. Contact Information
For any questions regarding our shipping policy, please reach out to us:
- Street: 4599 Thorn Street, Garden Grove, California, United States
- Phone Number: (810) 249-5237
- Email: info@crystalelitegemss.com
