Sales Policy of Crystal Elite Gems

Effective Date: January 16, 2025

Welcome to Crystal Elite Gems! This Sales Policy outlines the terms and conditions applicable to all purchases made through our website, crystalelitegemss.com. By making a purchase, you agree to comply with the terms stated herein.

1. Product Availability

  • Stock Status: All products listed on our website are subject to availability. We make every effort to provide accurate stock information, but availability may change without notice.
  • Custom Orders: Personalized and custom-made items may require additional processing time, which will be communicated during the purchase process.
  • Backorders: For items that are out of stock, we will notify you promptly and provide options to wait for restock or cancel the order.

2. Pricing and Payments

  • Pricing Accuracy: Prices displayed on our website are accurate to the best of our knowledge. In the event of an error, we reserve the right to cancel or adjust affected orders.
  • Currency: All transactions are processed in USD, unless stated otherwise.
  • Accepted Payment Methods: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options listed at checkout.
  • Taxes and Duties: Prices do not include applicable taxes, customs duties, or fees, which are the responsibility of the buyer.

3. Order Processing

  • Order Confirmation: Upon placing an order, you will receive an email confirmation with the details of your purchase. If you do not receive this confirmation, please contact us.
  • Order Modifications and Cancellations: Orders can be modified or canceled within 24 hours of placement. After this period, changes may not be possible, and cancellations may incur additional fees.
  • Fraud Prevention: We reserve the right to verify orders to prevent fraudulent activity. Orders flagged for potential fraud may be delayed or canceled.

4. Shipping and Delivery

  • Processing Times: Orders are processed within 1-3 business days. Custom or pre-order items may take longer.
  • Delivery Estimates: Delivery times vary depending on the shipping method chosen at checkout.
  • International Shipping: We ship worldwide. Customers are responsible for customs duties, import taxes, and additional fees applicable in their country.

5. Returns and Refunds

For detailed information regarding returns, exchanges, and refunds, please refer to our Refund and Returns Policy.

6. Warranty and Repairs

  • Manufacturer’s Warranty: All products are covered by a manufacturer’s warranty, details of which will be provided with your purchase.
  • Repairs: For repair inquiries, contact our Customer Support team. Repairs outside the warranty period may incur additional charges.

7. Promotions and Discounts

  • Promotional Offers: Discounts and promotions are subject to specific terms and conditions, which will be provided at the time of the offer.
  • Non-Stackable Discounts: Only one promotional code can be applied per order.
  • Expiration: Promotional codes are valid only until their expiration date.

8. Limitation of Liability

  • No Warranty: We do not guarantee uninterrupted access to our website or error-free operation.
  • Damages: Crystal Elite Gems is not responsible for any damages resulting from the improper use or handling of our products.

9. Governing Law and Dispute Resolution

  • Jurisdiction: This policy is governed by the laws of the United States and the State of California.
  • Resolution: Any disputes will be resolved amicably whenever possible. Unresolved disputes will fall under the jurisdiction of California courts.

10. Contact Us

If you have questions about this Sales Policy or your order, please contact us:

  • Email: info@crystalelitegemss.com
  • Phone: (810) 249-5237
  • Address: 4599 Thorn Street, Garden Grove, California, United States
  • Website
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